Welcome to Zippey! Zippey is a digital platform that connects customers with independent, vetted tradespeople in their local area via Google/Google Local service Ads. Zippey does not own or operate any of the trades businesses we partner with. All services are provided directly by those tradespeople (referred to as "Partners/Members"), and any arrangements or payments are made directly between the customer and the tradesperson.
1.1.1 The platform is owned and operated by Zippey uPVC Door & Windows Limited ("Zippey"), a company registered in England and Wales under company number 16314298, with its registered Office 6069 Peregrine Road, Ilford, IG6 3SZ.
1.1.2 Throughout these Terms, "we", "us" or "our" refers to Zippey. "You" or "your" refers to users of the platform, which may include both customers and tradespeople.
1.1.3 Zippey is a platform provider only. We connect users with tradespeople ("Partners") who operate their own independent businesses. We do not provide the trades services ourselves, nor do we assume responsibility or liability for the services provided by Partners.
1.1.4 Zippey is not involved in any transaction, quote, payment or billing between customers and Partners. All payments are made directly between the customer and the tradesperson, and Zippey is not responsible for any disputes, performance issues, or losses arising from these transactions.
1.1.5 These Terms govern your use of the Zippey platform. By accessing or using the platform, you accept and agree to be bound by these Terms. If you do not agree, you must stop using the platform.
2.1 The Zippey platform may be accessed via our website or any other platform or app we may provide. Use of the platform is subject to these Terms and any other policies or terms referenced within.
2.2 The platform is intended for users aged 18 or older and located within the United Kingdom.
2.3 When you use the platform to search for or contact tradespeople, you do so at your own discretion. Zippey does not guarantee the availability, suitability, or performance of any tradesperson listed on the platform.
2.4 Customers and tradespeople must ensure that any information shared through the platform is accurate, up to date, and lawful. Zippey reserves the right to suspend or remove accounts where we suspect misuse or false information.
3.1 Zippey is not a party to any contract or arrangement between the customer and the tradesperson. Our role is limited to facilitating introductions and hosting profile listings.
3.2 All quotes, agreements, and payments are made between the customer and the tradesperson directly. Zippey is not responsible for:
Before allowing any partner into your home, please ask to see their Zippey ID and confirm that it is in date. The name on the Zippey ID should match their government-issued photo ID.
If they are unable to provide valid identification or something doesn't seem right, do not let them in and contact us immediately at contact@zippey.co.uk.
3.4 We strongly encourage all customers to carry out their own due diligence, request written quotes, and agree to terms in writing with any tradesperson they choose to engage.
4.1 To the fullest extent permitted by law, Zippey excludes all liability for any loss, damage, cost, or claim arising from the use of our platform or services provided by our Partners.
4.2 Zippey does not endorse, verify, or guarantee the credentials, insurance, qualifications, or legitimacy of any tradesperson listed on our platform. However, all our partners must pass the google screen test to get the The Google Guarantee badge. Learn more about the screening and verification process.
4.3 We make no warranties or representations, express or implied, regarding the availability, accuracy, or reliability of the platform.
4.4 Any content or materials provided by users of the platform (including reviews and communications) are the responsibility of the individual user, and Zippey is not liable for such content.
5.1 You may be required to create an account to use certain features of the platform. You are responsible for safeguarding your login details and for all activities under your account.
5.2 If you believe your account has been compromised or misused, you must notify us immediately.
5.3 We reserve the right to suspend or terminate access to the platform where we believe a Ziippey Member has violated these Terms.
6.1 We process your personal data in accordance with our Privacy Policy. By using the platform, you consent to such processing.
6.2 Our Cookie Policy explains how we use cookies and other tracking technologies on the platform.
7.1 Zippey reserves the right to update or modify these Terms at any time. We will provide notice of material changes, and continued use of the platform constitutes your acceptance of the updated Terms.
For any questions or concerns regarding these Terms or the platform, please contact us at: Email: contact@zippey.com
These Terms are governed by the laws of England and Wales. Any disputes shall be resolved exclusively in the courts of England and Wales.
Thank you for using Zippey!