At Zippey, we take great pride in the professionalism of our partners and the service they provide. However, we recognise that sometimes things don’t go as planned — and when they don’t, we’re here to help.
We welcome all feedback, both positive and negative, as it helps us improve the experience for everyone who uses our platform.
If you’re a consumer or trade professional and need to raise a complaint, you can do so in the following ways:
We encourage you to contact the Zippey partner directly first, as many issues can be resolved quickly through a direct and respectful conversation.
If you're unable to resolve the matter directly, our team can step in to review the situation. Please complete the complaint form or message us on WhatsApp with details. We may ask both you and the partner to share relevant information such as:
While we don't offer a formal mediation or dispute resolution service, we do assess whether the partner continues to meet Zippey's standards. Based on the findings, we may:
All complaints are reviewed in accordance with our internal complaints procedure and assessed based on their nature and severity.
As a platform, we don’t take sides. We aim to foster fair, balanced, and respectful communication between all parties. In most cases, we find that open, honest dialogue leads to positive resolutions.
Our role is to ensure the integrity of our platform and the standards of those who represent it — and we’re committed to doing just that.